Our Code of Practice
Our Code of Practice details out terms and conditions
TasFire Training – Code of Practice
TasFire Training delivers a comprehensive range of fire prevention, fire safety, emergency response and industry-based training to address the needs of a client’s workplace.
Our Mission is to provide “lifesaving knowledge” to Tasmanian workplaces.
We will achieve this by providing industry related emergency prevention and response training. Our primary focus is to build workplace capacity and assist the Tasmanian Community in achieving effective;
We aim to reduce loss of life, minimise injury, property/plant and to minimise the impact of emergency incidents that do occur.
FEES AND CHARGES
TasFire Training reserves the right to determine all training and assessment fees. Clients in most cases pay the agreed fee on conclusion of the training in which they are enrolled, if fees are payable prior to training commencing the client will receive written advice in regard the fees payable and the application of refunds. Clients may choose to pay for the contracted service in advance; fees received prior to the supply of services will be subject to the refund policy below. A tax invoice will be issued for all fees payable and will include payment options such as credit card.
Training clients will receive a full course refund if TasFire Training cancels any course that the client attempts to attend and has prepaid. Failure to cancel a course booking one week prior to the commencement of a course will result in the full fee being charged. If TasFire training fails to provide all of the agreed services, a fee reduction will apply by agreement as a minimum, unless a full refund is deemed appropriate by both parties.
Enrolment in TasFire Training courses is available in the three regional centres and is subject to;
TasFire Training will deliver training across Tasmania and has regional training centres at Cambridge (South), Young Town (North), and Burnie (North West).
We also offer;
Course materials used in training programs have been developed within a professional training framework and all meet appropriate standards. Training programs combine a mix of classroom and practical work. Individuals will be required to participate in and complete all activities in order to be deemed competent in the unit.
TasFire Training deliver a suite of our own short courses, successful completion results in the issuance of a Certificate of Completion. TasFire Training also deliver information sessions that result in issuance of a Certificate of Attendance.
Successful completion of the requirements of any Nationally Accredited training provided will result in either a Statement of Attainment or Specific Qualification depending on the program requested and the requirements of the Training and Assessment strategy.
An individual’s competency will be assessed using the key assessment principles; validity, reliability, flexibility and fairness against performance criteria using various assessment methods including;
ACCESS, EQUITY AND SPECIAL NEEDS
TasFire Training is committed to training individuals and employees from workplaces across the Tasmanian Community with the goal of providing lifesaving knowledge.
Participants with language, literacy or numeracy difficulties should advise our training consultants at the time of enrolment to ensure that appropriate assistance can be provided to participants as required.
Students with any special needs during the course should seek assistance from the instructor. If a satisfactory solution cannot be achieved the Manager, TasFire Training should be consulted.
RECOGNITION OF PRIOR LEARNING / CURRENT COMPETENCE (RPL) / (RCC)
Participants who consider they are already competent in a unit of competency offered by TasFire Training have the opportunity to gain recognition through a RPL pathway. Requests for RPL must be in writing and sent to the Manager TasFire Training. Participants are then contacted, briefed on what is required and invited to provide a portfolio of evidence. Evidence of prior learning may include the collation of supporting documentation of knowledge and skills gained in current or previous employment, volunteer work, life experiences, formal qualifications and/or previous study.
A review of the portfolio of evidence will be completed and if necessary, an assessment interview may be conducted.
RPL assessments are conducted by qualified workplace assessors. The assessors either hold competence in the area being assessed or will work as a member of a recognition panel with a competent person/workplace expert. The assessors’ role is to oversee the process to determine an individual’s level of competence against a specific unit/s of competency, to communicate the results of the RPL assessment and finally to debrief participants at the completion of the process.
Fees apply for RPL assessments and will be negotiated with the Manager TasFire Training.
All participants enrolling in learning and assessment programs will be encouraged to provide TasFire Training with feedback in relation to training delivery and outcomes and assessment processes and outcomes. Course Evaluation forms will be provided at the end of learning and assessment activities and the information received will be used to improve our service. The feedback information will be shared with all instructors and assessors as part of their professional development.
If a training client believes they have been treated unfairly then TasFire Training has a formal grievance procedure as follows;
FAILING SATISFACTORY RESOLUTION;
FAILING SATISFACTORY RESOLUTION;
Clients will be informed in writing about any grievance outcome or resolution.
WORKPLACE HEALTH AND SAFETY
TasFire Training has the responsibility to provide a safe and healthy environment for all employees, course participants and visitors. Course participants who are unable to participate in any activity due to health, or other legitimate reasons should inform the course instructor. Under the Work Health and Safety Act 2012 students and TasFire Training staff also have the responsibility to;
CLIENT / INDIVIDUAL RECORDS
Accurate records of training and assessment participation and achievement are kept by TasFire Training. Clients can access their own records on request and after providing sufficient proof of identity evidence. Including; full name, date of birth, name of employer and date of training completion.
Written permission will be obtained from course participants (Enrolment Form) before any information about them can be released to a third party, including their employer. Written permission will be obtained from course participants before any photographic or video image is used for advertising or promotional activities/material.