Terms of Service – checkout

TasFire Training – Terms of Service

TasFire Training is a registered training organisation. Our experienced and qualified Instructors deliver a comprehensive range of fire prevention, fire safety and emergency response, both accredited and industry-based training is available.

Our Mission is to provide “lifesaving knowledge” to Tasmanian workplaces.
We will achieve this by providing industry related emergency prevention and response training. Our primary focus is to assist the Tasmanian Community in achieving effective;

Emergency/incident response

Managing workplace risk

Preparing employees to prevent workplace incidents

We aim to reduce loss of life, minimise injury, property/plant and to minimise the impact of emergency incidents that do occur.


TasFire Training reserves the right to determine all training and assessment fees. Clients pay the agreed fee on conclusion of the training in which they are enrolled. Generally no fee is levied until the contracted service has been supplied. Clients may choose to pay for the contracted service in advance; fees received prior to the supply of services will be subject to the refund policy below.


Training clients will receive a full course refund if TasFire Training cancels any course that the client attempts to attend and has prepaid. Failure to cancel a course booking one week prior to the commencement of a course will result in the full fee being charged.


Enrolment in TasFire Training courses is available in the three regional centres and is subject to;

Availability of courses

Sufficient enrolments at the time of the course (a maximum/minimum number of confirmed enrolments applies)

Course prerequisite requirements being met

Ability to pay course fees as determined by TasFire Training


TasFire Training will deliver training across Tasmania and has regional training centres at Cambridge (South), Young Town (North), and Burnie (North West).

We also offer;

Half and full day courses in emergency management

Oral theory assessments for persons with language, literacy or numeracy difficulties

Course delivery and/or assessment at the clients’ workplace

Customisation – of training programs to meet the industry and/or enterprise‘s needs

Support to course participants to ensure where possible that individual training and assessment needs are identified and met.

Course materials used in training programs have been developed within a professional training framework and all meet appropriate standards. Training programs combine a mix of classroom and practical work. Individuals will be required to participate in and complete all activities in order to be deemed competent in the unit.

An individual’s competency will be assessed using the key assessment principles; validity, reliability, flexibility and fairness against performance criteria using various assessment methods including;

Written/verbal questions

Practical exercises and simulations

Group activities


TasFire Training is committed to training individuals and employees from workplaces across the Tasmanian Community with the goal of providing lifesaving knowledge.

Participants with language, literacy or numeracy difficulties should advise our training consultants at the time of enrolment to ensure that appropriate assistance can be provided to participants as required.

Students with any special needs during the course should seek assistance from the instructor. If a satisfactory solution cannot be achieved the Manager, TasFire Training should be consulted.


Participants who consider they are already competent in a unit of competency offered by TasFire Training have the opportunity to gain recognition through a RPL pathway. Requests for RPL must be in writing and sent to the Manager TasFire Training. Participants are then contacted, briefed on what is required and invited to provide a portfolio of evidence. Evidence of prior learning may include the collation of supporting documentation of knowledge and skills gained in current or previous employment, volunteer work, life experiences, formal qualifications and/or previous study.
A review of the portfolio of evidence will be completed and if necessary, an assessment interview may be conducted.

RPL assessments are conducted by qualified workplace assessors. The assessors either hold competence in the area being assessed or will work as a member of a recognition panel with a competent person/workplace expert. The assessors’ role is to oversee the process to determine an individual’s level of competence against a specific unit/s of competency, to communicate the results of the RPL assessment and finally to debrief participants at the completion of the process.

Fees apply for RPL assessments and will be negotiated with the Manager TasFire Training.


All participants enrolling in learning and assessment programs will be encouraged to provide TasFire Training with feedback in relation to training delivery and outcomes and assessment processes and outcomes. Course Evaluation forms will be provided at the end of learning and assessment activities and the information received will be used to improve our service. The feedback information will be shared with all instructors and assessors as part of their professional development.


If a training client believes they have been treated unfairly then TasFire Training has a formal grievance procedure as follows;

Discuss the grievance with the course instructor

Failing satisfactory resolution;

Grievances can be put in writing and forwarded to the Manager TasFire Training

Failing satisfactory resolution;

Grievances can be sent to the Chief Officer TFS for arbitration


TasFire Training has the responsibility to provide a safe and healthy environment for all employees, course participants and visitors. Course participants who are unable to participate in any activity due to health, or other legitimate reasons should inform the course instructor. Under the Work Health and Safety Act 2012 students and TasFire Training staff also have the responsibility to;

Undertake activities in a safe manner

Follow all directions given by instructors or TasFire Training staff

Report all accidents, near miss incidents to the instructor or TasFire Training staff


Accurate records of training and assessment participation and achievement are kept by TasFire Training. Clients can access their own records on request.


Written permission will be obtained from course participants (Enrolment Form) before any information about them can be released to a third party, including their employer. Written permission will be obtained from course participants before any photographic or video image is used for advertising or promotional activities/material.


Tasmania Fire Service (TFS) has recently conducted a review of service delivery, including services offered by TasFireTraining, TFS’ commercial training division.

From April 2021 TasFire Training will no longer be delivering training courses to the non-government sector apart from those workplaces that have on site Emergency Response Teams. We would like to thank you for your custom over the period we have built our relationship.

We understand that this is a big change, however this will allow TFS to focus on supporting the emergency response capability of government departments and emergency response teams in high risk industries with the resources we have available. The following links provide information on issues of compliance:

We recommend that you review the following Worksafe document: Managing the work environment and also refer to Section 5 Emergency Plans, and this fact sheet Fact sheet -Emergency Plans.

WHS Legislation requires workplaces to have an emergency plan in place and people are appropriately trained. The following is a Worksafe link to a code of practice laws-and-compliance / codes-of-practice

Advice on development and legislative requirements on Fire Evacuation Plans for specified buildings go to Evacuation Plans.

Scheduled public courses will proceed until the March 31, 2021and can be found here.

We undertake to monitor impacts of this decision on the sector over time and we encourage you to seek out an alternative training provider that meets your needs.

If you have any concerns or have any further questions please contact Acting Director of Training Jeff Harper on (03) 61665500 or by email to Jeffrey.Harper@fire.tas.gov.au with the Subject: TasFire Training – withdrawal of services.

Justin Young